Members’ Spring Survey 2026: What You Told Us

Thank you to everyone who took part in our Spring 2026 Member Survey. Your feedback gives us valuable insight into what’s working well, where we can improve, and how we can better support you.

We’re pleased to share some of the key findings and explain how they will shape our future priorities.

Overall Member Satisfaction Continues to Rise

We’re delighted to report that overall member satisfaction remains high, with an average score of 8.4 out of 10. This is an increase from 8.1 in 2024.

This positive result reflects our ongoing commitment to providing high-quality support, services, resources and opportunities. Together, these help our members make a difference in their communities.

Events and Communications Remain Highly Valued

Bringing members together and keeping you informed remains one of our greatest strengths.

The National Modeshift Convention and Regional Meetings were among the highest-rated services in the survey. This highlights the value members place on networking, collaboration and shared learning.

Team Modeshift News and our email updates continue to be the main ways members stay informed about the latest news, resources and opportunities.

These findings reinforce the importance of clear communication and meaningful opportunities to engage with the wider Modeshift community.

Practical Support Matters Most

One message came through clearly: members want practical content they can apply in their day-to-day work.

When asked about newsletter content, members rated practical resources and tools as the most valuable content type. Best practice examples ranked second.

Across our social media channels, success stories generated the highest levels of engagement.

This feedback confirms the importance of sharing actionable guidance, real-world examples and proven approaches that help members achieve positive outcomes.

Enhancing How You Connect with #TeamModeshift

While satisfaction with our digital services remains strong, members identified several opportunities for improvement.

Some members reported lower engagement with Teams channels, social media and online Team Talks. Others suggested improvements to make the Modeshift STARS platform more intuitive and user-friendly.

Members also asked for enhanced support services, including faster and more responsive help options.

We are reviewing this feedback and exploring ways to simplify, strengthen and improve the digital experience for all members.

Demand for Practical Training Continues to Grow

Members expressed strong interest in training that supports delivery and implementation, particularly in areas such as:

• School Streets implementation
• Travel planning development

These insights will help shape our future training programme. We want to ensure it remains relevant, practical and aligned with the challenges members face.

Personalised #TeamModeshift News Updates

Many respondents welcomed the idea of more tailored communications.

Members would like updates personalised by sector, role or topic area to increase relevance. They also recognised the value of receiving a broader mix of news and insights that help them stay informed about developments beyond their immediate area of work.

As we develop our communications approach, we will aim to balance personalisation with wider visibility. This will help ensure members receive information that is both relevant and inspiring.

Thank You

Your feedback plays a vital role in shaping the future of Modeshift.

Thank you again to everyone who completed the survey. We look forward to using your insights to improve our services, events, communications and support throughout 2026 and beyond.