Members Spring Survey 2026: What You Told Us

Thank you to everyone who took part in our Spring 2026 Members Survey. Your feedback provides invaluable insight into what’s working well, where we can improve, and how we can continue to support you effectively.

We’re pleased to share some of the key findings and how they will help shape our future priorities.

Overall Member Satisfaction Continues to Rise

We’re delighted to report that overall member satisfaction remains high, with an average score of 8.4 out of 10 this represents an increase from 8.1 in 2024.

This positive result reflects the ongoing commitment that the Modeshift Team strives to provide in relation to high-quality support, services, resources and opportunities that help our members make a difference in their communities.

Events and Communications Remain Highly Valued

Bringing members together and keeping you informed continues to be one of our greatest strengths.

The National Modeshift Convention and Regional Meetings were among the highest-rated services in the survey, highlighting the value members place on networking, collaboration and shared learning. Meanwhile, Team Modeshift News and our direct email updates remain the primary ways members stay connected with the latest news, resources and opportunities.

These findings reinforce the importance of clear, relevant communication and meaningful opportunities to engage with the wider Modeshift community.

Practical Support Matters Most

One key message that was communicated is that our members want practical content that can be applied directly in their day to day work.

When asked about newsletter content, practical resources and tools were rated as the most valuable content type, followed by best practice examples. Across social media channels, success stories generated the highest levels of engagement.

This feedback confirms the importance of sharing actionable guidance, real-world examples and proven approaches that help members achieve positive outcomes on the ground.

Enhancing How You Connect with #TeamModeshift

While overall satisfaction is strong for our digital services, the survey also highlighted opportunities for improvement.

Some members reported lower engagement with Teams channels, social media and online Team Talks, while others identified areas where the Modeshift STARS platform could be made more intuitive and user-friendly. We also received suggestions for enhanced support services, including more responsive help options.

We are currently reviewing this feedback and will be exploring ways to simplify, strengthen and improve the overall digital experience for our members.

Demand for Practical Training Continues to Grow

Members expressed strong interest in training that supports delivery and implementation, particularly in areas such as:

• School Streets implementation
• Travel planning development

These insights will help inform our future training programme, ensuring it remains relevant, practical and aligned with the challenges members face.

Personalised #TeamModeshift News Updates

Many respondents welcomed the idea of more tailored communications, with updates personalised by sector, role or topic area to increase relevance.

At the same time, members also recognised the value of receiving a broader mix of news and insights, helping them stay informed about developments beyond their immediate area of work.

As we develop our communications approach, we’ll aim to strike the right balance between personalisation and visibility ensuring members receive information that is both relevant and inspiring.

Thank You

Your feedback plays a vital role in shaping the future of Modeshift. Thank you once again to everyone who completed the survey. We look forward to using your insights to continue improving our services, events, communications and support throughout 2026 and beyond