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Passengers to benefit from easier and cheaper travel with new app guidance

As the use of transport continues to change, with more people making use of public transport and rental bikes, the government is encouraging tech companies to develop platforms that bring together different types of transport into one easily accessible journey.

Commuters will soon benefit from smarter travel apps that offer cheaper, safer and more accessible journeys, following new government guidance launched today (30 August 2023) to ensure travel and navigation apps benefit all users.

The government’s new Mobility as a Service (MaaS) code of practice for app developers and companies aims to ensure they offer more streamlined journeys for travellers and commuters while ensuring the technology is accessible to all.

Technology known as MaaS is already in use in apps such as Citymapper and Google Maps and aims to bring together data, such as timetabling or ticket prices, from multiple types of transport to offer streamlined choices to travellers all on one app.

The guidance encourages app platform providers to consider accessibility needs when suggesting routes, which could include outlining wheelchair-accessible routes and stations and providing step-free options for all journeys.

The guidance also recommends that app providers consider the personal safety of app users when suggesting routes. For example, apps should allow people to choose “main roads only” options for journeys, keeping to well-lit roads. Apps should also be able to share their live location with a contact while on the move.

Further recommendations include ensuring apps consider users in rural areas where internet connectivity could make accessing online journey planning difficult. As part of this, platforms are encouraged to include offline options, such as a phone number for ordering taxis or claiming compensation for delays.

For the full article visit Passengers to benefit from easier and cheaper travel with new app guidance – GOV.UK (

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