The Role: System Support Specialist
Modeshift believes that communities are healthier, wealthier and more inviting when people are given the opportunity to walk, wheel and ride for their everyday journeys.
Team Modeshift are passionate about sustainable and active travel and elevating their members. We strive to share the very best schemes, ideas and knowledge to support growing active journeys in the UK. We are here for our members as a solid source of advice, providing support and celebrating their efforts, whilst having fun along the way.
Modeshift is a not-for-profit membership organisation that exists to increase levels of active and sustainable travel in business, education and community settings.
Modeshift STARS empowers organisations by providing a centre of excellence for developing, delivering and monitoring effective Travel Plans. Effective Travel Plans are vital for a healthier, greener and safer future as they promote and enable more sustainable and active modes of travel.
We work with thousands of business, education and community settings across the UK to improve Travel Plan standards, share best practice and award Modeshift STARS accreditation.
We have an exciting opportunity for a talented, creative and experienced system support specialist to join our busy delivery team based in Darlington. This is ideally suited to an individual who possess excellent communication skills, is an analytical thinker who can engage at all levels. We are one big team working together promoting smarter and sustainable travel.
The postholder will be providing support, training and guidance to system users including by telephone, email and online support. Working to ensure the system is running efficiently by resolving or escalating system issues and managing a systems issues log. Developing and maintaining system documentation, user guides and resources. We invite applications from candidates with demonstrable experience of working within the System Support field and have experience of development and maintenance of IT systems, writing reports to enable the provision of management data and data analysis.
Candidates must be approachable, friendly and able to communicate effectively, customer focussed and have the ability to adapt and work within a variety of situations.
The role will be based in the Darlington office for a minimum of 50% with remote working arrangements for the remainder. This is a fulltime role (37.5 hours per week) with core operational hours between 8am and 6pm. This is a Fixed term role until 31st March 2025 (potential for extension subject to funding)
Join us and be part of the movement towards active and sustainable travel.
To find out more and how to apply visit: System Support Specialist
