Modeshift STARS System Support Officer
We’re recruiting a Modeshift STARS System Support Officer!
Modeshift believe that communities are healthier, wealthier and more inviting when people are given the opportunity to walk, wheel, ride, and use public transport for their everyday journeys.
We have a rare and exciting opportunity for an enthusiastic and talented System support officer to join our busy delivery team. This role is ideally suited to an individual who has experience of working in an information technology based helpdesk environment and enjoys supporting the needs of customers in the resolution of issues and providing guidance where needed.
Responsible to: Modeshift STARS System Support Specialist
Salary: £14,400 – £18,000 per annum. (£24,000 – £30,000 full-time equivalent rate)
Start date: 1 April 2025
Location: Modeshift Darlington office.
Working hours: 22.5-hours per week Monday to Friday. Working hours between 8am-6pm. The tasks associated with the role should ideally be completed over four or five days a week to support Modeshift customer support response times (two working days). Working times to be agreed with your manager.
Contract type: Fixed term of one year, reviewed annually
Closing date: 29 March
Purpose of Post
- Providing first line support to the users of the Modeshift STARS system via various communication channels, including telephone and email, resolving issues relating to Modeshift systems, and supporting users in achieving their goals
- Help grow the Modeshift STARS scheme by increasing usage of the scheme, and developing trust in the Modeshift STARS programme and supporting systems
- Support the Modeshift workstream leads in the establishment of efficient and reliable systems and processes required to help improve, sustain, and grow our customer relationship management capabilities
- Assist the Modeshift STARS System Support Specialist and the workstream leads in providing timely information to our customers relating to the STARS system and accreditation schemes
- Provide one to one guidance and training to our customers in the use of Modeshift STARS and associated customer management systems
Job description
System Support Officer Job Description
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